1. Information We Collect

We collect only the details needed to schedule and manage roofing inspections:

• Contact details: name, phone number, email, property address.
• Scheduling preferences: preferred dates, notes about accessibility.
• Communications: SMS or phone call transcripts related to inspection scheduling.
• Website form metadata: time/date submitted, referring URL, IP address (for spam prevention).

We do not collect payment card numbers, government IDs, or sensitive personal data.

2. How We Use Your Information

We use the collected information to:

• Confirm your request for a roof inspection.
• Coordinate inspection dates and send reminders or updates.
• Respond to questions or rescheduling requests.
• Maintain internal records of completed or pending inspections.
• Improve our service experience and detect spam/abuse.

We do not sell or rent personal data.

3. Legal Basis & Consent

By submitting your information through our website, referral partners, or direct phone conversation, you consent to receiving inspection-related communications from High Definition Roofing via phone, SMS, or email. You may withdraw consent at any time (see Section 7).

4. Data Sharing

We share information only with:

• Service providers who help us send texts/calls (e.g., Twilio) or manage calendars/CRM systems.
• Team members or contractors who need the information to perform the inspection.
• Regulators or law enforcement when required by law.

Every service provider is bound by confidentiality and data protection obligations.

5. Data Retention

We keep scheduling records for as long as needed to complete the inspection and maintain a basic service history (normally up to 24 months). We delete or anonymize data sooner upon verified request, unless law requires us to keep it longer.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal data, including encrypted storage, role-based access, and monitoring for suspicious activity. No system is 100% secure, so please contact us immediately if you suspect unauthorized access.

7. Your Choices & Rights

• Access/Update: Contact us to review or correct your information.
• Opt-out of SMS: Reply STOP to any text to stop receiving messages. Reply HELP for assistance.
• Deletion: Request deletion via the contact info below (subject to legal retention requirements).
• Do Not Track: We honor browser-based Do Not Track signals where technically feasible.

8. Third-Party Links

Our website or messages may link to third-party sites (e.g., manufacturer warranties). Their privacy practices are separate; review their policies before sharing information.

9. Children’s Privacy

Our services are intended for adults managing property repairs. We do not knowingly collect information from children under 13. If you believe a minor has provided data, contact us so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. The “Effective Date” will indicate the latest revision. Significant changes will be announced via our website or direct notice.